I can’t activate ZYLIA software

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Use the same email address you used for registering your product and on which you received an email with the product license keys.  If unsure which email address you used, check it in the ZYLIA Studio software Settings after clicking on the License. Among the information displayed, there will be the email address.

Problem

You are not able to activate ZYLIA software or your Operating System does not allow the software to be opened.

Activation error

Solution

  • Check your Internet connection. It is required to successfully activate the software.
  • Make sure that you use the correct product key. All ZYLIA applications have separate product keys – please refer to the email received after registration.
  • If the application requires a connection with ZYLIA ZM-1 during the activation process, check if your driver is correctly installed.
  • Make sure that you are not using ZYLIA software on a virtual machine.
  • In Reaper, if the error window “ZYLIA Ambisonics Converter plugin” keeps appearing regardless of where you click, Go to Reaper Preferences – Plug-ins Compatibility – Uncheck Disable saving full plug-in state.
  • In MacOS, if the error “ ZYLIA software cannot be opened because the developer cannot be verified.” Open Security & Settings, and click allow.

Hyper-V

Windows 10 Pro users should check if their operating system is currently not using Hyper-V feature. Installation of applications such as Docker may enable Hyper-V.

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